Beautyhouse

I received my order quickly

I received my order quickly. It was well packed, and delivered on time. Great experience, as usual.

Quick service

Quick service, authentic fragrances

RoscoYouStupidDogUnited States · 1 review · Experienced 2026-08-01 · Posted 2026-08-03

Suspiciously negligent

I ordered two Mancera bottles, Intense Cedrat Boise and Instant Crush Tester. Ended up receiving French Riviera instead of Instant Crush and Cedrat Boise came with a bad atomizer, notorious for that batch. Cherry on top, my order was originally delayed a week for “warehouse renovation”. Based on other people’s reviews, receiving wrong products or factory defects is suspiciously common from Beauty House. Avoid this company like the plague and buy somewhere else.

Cherline Jean-PierreUnited States · 10 reviews · Verified · Experienced 2025-10-23 · Posted 2026-08-03

Beautyhouse

I love the product that I purchased

Great selection

Great selection. Fast shipping.

Very quick shipping

Very quick shipping, and even more important -- it shipped when promised!

Never shipped my order

They printed the shipping label and never shipped the item. I’ve “chatted” on their website with them multiple times and they keep telling me that they shipped it and UPS just hasn’t updated the tracking status. There wasn’t even an origin scan. Now they’re telling me that they will open an investigation with UPS. This has been going on for towels. Just stay from this horrible scam group.

Stay away

Stay away. They are a major scam. I placed an order and the delivery date was approaching and it still was not shipped. I reached out and was assured it would ship today. Meanwhile keep in mind it was already packed and ready for UPS. Then all of a sudden they cancel it and say out of stock. Total scam. We need to get together and sue these people for fraud.

Don’t purchase

Purchased perfume that was suppose to be here in 7 days when the delivery date came I never got any confirmation that I would get it or that it was delayed I had to reach out an now they told me to wait 2 day mind u this is day 14 an still hasn’t been shipped out never purchasing from them again

I am totally disappointed by their…

I am totally disappointed by their customer service. I ordered an Intense French Riviera Tester but received a normal French Riviera tester. The difference in prices are like 17$, I talked to their customer service and their solution they could give me is a 5$ Cashback, which is nut because they made the mistake in the first place and did not even wanted that item.

Made things right

I've ordered from BH four or five times and never had an issue until recently. They've always sent authentic products, fairly quickly and at some competitive discointer prices. My last order never arrived and I didn't add the shipping insurance to my order so I figured I was in for an ordeal as I attempted to get my order canceled/refunded. Upon receiving my complaint, customer service acknowledged my order was lost in transit and acted in good faith by refunding my order when they most likely didn't have to. I was and am extremely grateful and think they deserve another opportunity from myself as a customer. They have always done me right and I thank them.

I'm very disappointed in Beautyhouse

I'm very disappointed in Beautyhouse. Ordered some cologne from them , they claimed it shipped and I never received it. They refunded the order because they never shipped it.

K O EluderRacingUnited States · 2 reviews · Experienced 2026-07-01 · Posted 2026-07-04

Purchased multiple times from this…

Purchased multiple times from this company. Shipping date was delayed multiple times and ended up never arriving. I requested a refund from TikTok 3 times and the request was rejected by them. After my 4th complaint I was given a refund by TikTok shop beauty House never replied to any communication attempts.

Overall Great quality of product and…

Overall Great quality of product and fast shipping and easy tracking with notifications which made my whole purchasing experience very convenient. Will most definitely be making more purchases from this company. Thank you!

Excellent Service! Legit!

This is my second transaction with this Company!! As always, a very satisfactory one!! Legit products and fair price! Looking forward to more transactions with you. 🥰

Great prices and fast shipping

Quick delivery

I did not receive some of the items

I did not receive some of the items I ordered. I worked through their customer service to get the missing items shipped to me or refunded but they required pictures of the packaging, of the packing slip, and of the delivered items INCLUDING THE MISSING ITEMS!!! You could tell they simply did not want to make the situation right. I’ve ordered through BH plenty of times but this one order with missing items and no help from customer service really has turned me off from BH ever again.

I had an absolutely awful experience…

I had an absolutely awful experience with Beauty House and would warn anyone to stay away from ordering from them. The Mistake: I ordered two jars of Philosophy Hope In A Jar for Women (Order BH100165830). Instead, they sent the completely wrong product—Living Grace firming body emulsion . The Hassle: After contacting customer service, I was forced to send extensive photographic proof of the items, packaging, and packing slip to get a return label. I promptly sent it back, explicitly stating that I wanted the correct item I paid for. The "Resolution": Instead of sending my correct order, they arbitrarily processed a refund without any explanation. When I followed up, they told me they couldn't complete the exchange. The Final Insult: They didn't even give me a full refund! They withheld the $6.99 shipping charge and the $2.76 REDO package protection fee, claiming these are "non-refundable service fees". Beauty House sent the wrong items through no fault of my own, left me completely empty-handed, and then literally charged me nearly $10 out of my own pocket for their shipping mistake. Their customer service is rigid, unhelpful, and completely unfair. Save yourself the headache and buy your products elsewhere!

andreUnited States · 1 review · Experienced 2026-06-22 · Posted 2026-06-22

This appears to be a scam company.

This appears to be a scam company. I received the wrong item and, when I contacted customer service, they refused to send the correct item that I had paid for. Instead, they demanded the original box, the unwrapped item, proof of payment, and the original receipt before they would even consider helping. My question is simple: Why was the wrong item sent in the first place? Their response was, “We have been in business for 32 years.” Unfortunately, being in business for a long time does not excuse poor customer service or shipping the wrong products. It seems they advertise low-priced products and then send lower-quality or cheaper versions of the items customers actually purchased, hoping they won’t notice the difference. In my experience, this company failed to deliver the product I paid for and then made the resolution process unnecessarily difficult. I would strongly advise consumers to be cautious before purchasing from this online store.