Terrible service from Rail Ninja
I booked with Rail Ninja in August for a trip to travel in Jan2026. 4 days later was told to upgrade to keep my booking which I did. Now in October, told to upgrade my booking again or choose another train. I have already paid $600 and can’t keep paying upgrades for a trio I booked months in advance. The only response I got was from an AI telling me either upgrade again or choose another train different train. I have asked for a refund which I am now doubting I will get back. I am traveling from Africa and can’t just change my dates around and keep paying more upgrades to suit Rail Ninja. How can I be confident that I will even get my train booking after this.