Customer service is non-existent
Their flights are ok but their customer service is simply awful! I tried to apply for a refund on compassionate grounds. Because the ticket was a Thai Lion Air ticket (bought through the Batik Air app), I wrote in to the Lion Air customer service. They told me to write to Batik Air. I wrote to Batik Air and they told me to write to Lion Air. When I finally did get someone to reply (from Batik Air), they sent me a link to the refund request on their website. I submitted my supporting documents and received an email confirmation of receipt. And I thought, “Great! Finally!” A few days later I went to check the status of my refund using the link provided in the email. Guess what? The link doesn’t work - because it hadn’t been hyperlinked! If I could give them zero stars, I would. I cannot believe in this day and age that there could be such terrible/non-existent customer service. The signals they give their customers, both online and in flight, is that they simply don’t give a s***.