We’ve booked with Agoda several times, but…
We’ve booked with Agoda several times in the past and have always been happy with the service — until this trip. During our stay at the Nautilux in Crete (October 1st–11th), the first room we received had visible mold in the bathroom and constant construction noise in the mornings. We reported both issues to Agoda and the hotel, and even shared photos and videos as proof. After a few days of several conversations, we were offered an upgrade to a much nicer room with pool access, which we really appreciated — but it didn’t change the fact that the first part of our stay was quite stressful and below the expected standard. Agoda’s customer service was responsive, but the offered 10% compensation for the total booking value doesn’t really reflect the severity of the issues, especially since health and hygiene were involved. I hope Agoda will take another look at this case — we’ve always trusted the platform, and I’m sure they’ll want to maintain that trust by handling such situations a bit more fairly.