Highly irresponsible courier services & standard no-brainer chatbot…
Just like the rest of reviewers here who are also customers to Ninjavan, they probably had the worse logistics service if not customer service I've seen in ages. Automated helpdesk agent are nothing but a low-end (quite useless), not more than 3 choices quick answers that provided a standard answers to all requests and questions, and even got the cheek to ask for review after answering customers with their automated AI chatbot that are practically useless with no solution presented whatsoever, until you wait till you are connected to a human-agent, and even then, they cannot solve your simple question of providing you a resolution- of getting their courier to ring our doorbell after leaving the parcel(s) on our doorstep, and sometimes the item can be missing when we discovered it. Extremely irresponsible courier services, because they either not inform you their time of arrival or left the items without messaging the customers, or at least ring the doorbell to notify us. I don't think I need to say more for those who had used their logistics/delivery services would know what kind of standard Ninjavan will provide. And lastly, I did this review after more than 3 years of observing their operations, since there are still delivery of parcels or items coming mainly from China, and as a customer or receiver, I have no way of stopping the vendor or supplier for using Ninjavan, and since vendors are not located in S'pore, I will only feedback to them to stop using Ninjavan services.