Great concept terrible customer…
Great concept terrible customer service. Paused membership due to a broken bone but hadn’t recovered as quickly as I’d hoped so contacted them to request a further extension. After 9 days they eventually declined this saying only one pause allowed and no extensions which I think is very harsh as I have medical certificate but losing 9 days of use of any facilities due to the delayed response is also unfair imo so I requested extension of the time it took them to respond - declined by wellhub. Well done great customer service - won’t be recommending you to anyone else now!!