Too much Stress
So I booked my tickets on October 18th to travel on the 23rd. I got a call a couple hours later from skytrend agent. He starts confirming all the details and when he reached to the policy section he said that I am not allowed any luggage at all on the plane, but he said that let me put u on hold and check with AC a few minutes later he comes back saying O they are willing to change your seats for a cost of $600 and I have 3 seats.....this way I will be able to bring 1 personal baggage and will be guaranteed a seat. When I refused because I am working with a budget he stated that you will not be able to board the plane on the 23rd the day I booked for. Air Canada will move me to another flight......He said that AC will not let me and the kids board on the other flight also unless I pay the difference. This is the 1st time in my travel history something this unprofessional came up. It was really bad customer service! I refused to give any extra money. The guy would not let me finish the call very stressful and inconvenient. I 100% felt that the agent made AIR Canada look like a horrible airline. I will be reporting this experience to the proper department and authorities as I don't understand what was the need for the threat and all the stress. I don't even know if anything was truthful since I have never experienced such a challenge.