Extremely Disappointed
I'm very disappointed with the service provided. The courier was supposed to pick up our return item on 10/10/2025, but no one showed up — even until today. What's worse is that the status on Shopee keeps getting updated as if we requested to reschedule, when in fact we’ve been waiting the entire time without making any such request. Due to this, our return and refund request was cancelled, which is extremely unfair as the issue was entirely caused by the courier’s failure to pick up the item. Despite raising multiple requests and trying to follow up, the issue was completely ignored. This is highly irresponsible and unacceptable service. To make matters worse: 1. Calling your customer service hotline leads nowhere – no one picks up. 2. Live chat support is terrible – all we get are repeated apologies and rushed responses trying to end the conversation without solving the issue. Is this what you call good service? As a result, our return and refund request was cancelled, not because of any fault on our part, but due entirely to the courier’s failure to perform their duty. We have raised this issue multiple times with no resolution or proper response. This lack of responsibility is unacceptable for any logistics provider. Please take this matter seriously, as it reflects extremely poorly on your customer service standards. This experience has caused unnecessary delay, frustration, and loss on our side. Here are the details for reference: Tracking Number: MY259256547038C Reference ID: 192525902