Disappointing experience
I signed on with Collective in May and have had one of the most frustrating service experiences of my professional life. Nearly six months later, my books are still not fully set up or accurate, and most of my questions have gone unanswered. Communication is fragmented and inefficient. Every message goes into a general queue where a new person responds each time, meaning I’ve had to re-explain the same issues over and over with no progress. What was sold as a streamlined, all-in-one solution for small business owners has instead created more confusion, not less. As a business owner who came to Collective hoping for clarity and support after a disappointing CPA experience, this has unfortunately been worse. I’ve paid for months of “service” without receiving the value I was promised. I would not recommend Collective to anyone looking for reliable bookkeeping or proactive communication.