Damaged goods
Reply after asking if they thought $15 damage reimbursement for a broken chair was acceptable. Drivers showed up 2 hours late with a much smaller truck that couldn't hold all the items. Hello Sir, we’ve provided you with a total discount of $185 to account for the smaller truck and the damages. Please note, we still need to pay the crew for 5.5 hours of work, but we’ve charged you a very reasonable rate. Normally, we only offer a $50–$60 discount, so $185 is a generous adjustment.