customer

Absolutely outstanding customer…

Absolutely outstanding customer service. BUT, they delivered the WRONG sofas, so the factory that they work with is definitely not awesome. The Interior Define staff checked and the correct order was sent to the factory, but they made and delivered the wrong color sofas. The staff were very responsive in facilitating the return process and did give us a discount if we end up ordering the sofas again. Hard part for us is that we timed our order so that the delivery truck could get to our place in early Fall since our road is closed to big trucks d/t snow Nov-May...Won't be able to deliver a new sofa until May 2026. Customer service is 5 star. Just gave 4 since the product was wrong!