Disappointing Start, Sent a new machine.
I really wanted to love this laser. Build quality looks great and the design is solid but unfortunately, I’ve spent more time troubleshooting than actually using it. Out of the box, I ran into issues that made the machine unusable. I followed all the recommended support steps, including taking it apart and running tests myself and recording video to send to support, I even documented arcing issues that clearly point to a hardware problem. Support has been slow to respond — with over 12-24 hours between each message — and so far, I still don’t have a working unit. It’s frustrating to spend this kind of money only to end up acting as my own repair tech right away. Hoping this gets resolved soon, and if it does, I’ll update this review. But as of now, it’s been a disappointing experience for a brand new machine as I was able to do one job and now it’s a paperweight in pieces while I wait. Edit - 12 Nov After about a week of back and forth OMtech did send me another unit and the shipping was quick. This new machine does have a faint grinding sounds like one of the exhaust fans but it is working much better. The cuts seem a little inconsistent as the farther to the right I go on the bed, the less consistent my cuts are on 1/8 birch plywood. Time will tell but I’m happy to have a new, working machine.