Mislabeled frog and bad communication
I ordered one of the platinum dwarf frogs from this website and it came in fast, alive, and is doing well. However, the frog I actually received is a blonde dwarf frog instead of the platinum. I emailed the help email and they responded in a very unprofessional manner (I had to email again for clarification to understand what the first email response meant) and told me that the blonde and platinum frogs are the same, even though they're listed as 2 different frogs on their website.