Can’t reliably ship or track orders
Placed an order for a birthday gift. Received a confirmation that label had been created and saw it site for days without pick up. Called customer service who gave me 3 reasons why an order would just sit there (so they have a list of known issues that go unaddressed) and zero solution other than “if it does not arrive in time you can return it” Great model: Let’s make the customer do extra work because we can’t figure out how to ship or track orders.