Warped clothes, still awaiting refund
Clothes in poor condition. Blazers were shrunken and warped. One smelled. When one item was forgotten in the return and sent the next day separately (after refusing a prepaid shipping label)- they would not waive the charge for the item (almost $300) even though it was one day. I understand it’s an auto charge but it has not been almost a month and I have yet to be refunded. Their correspondence team is slow and frustrating to deal with. Will never ever use them again unfortunately. I was looking for a new company outside of Nuuly but will be going back.