Warranty Refused Despite Valid Period – CASE UNDER LEGAL REVIEW 2025/1665.352
I filed a formal complaint with the Consumer Protection Board in Turkey (Case No: 2025/1665.352) because my Xiaomi 13T (IMEI: 864948062044982) screen failure occurred during warranty period and the authorized service demanded payment claiming minor cosmetic scratches void the warranty. My device was still under warranty and the issue is not due to user damage. I am requesting product replacement or full refund, not just repair. I have already been forced to pay 2,500 TL for a third-party screen replacement merely to access my data and continue using the phone. Xiaomi Global was notified and yet their response only repeated generic troubleshooting. The authorized service’s decision was accepted as final by Xiaomi without any meaningful review. This is not about the screen price—it is about consumer rights, principle, and brand trust. I urge Xiaomi to properly address this issue, because ignoring this case will damage trust not just in Turkey, but globally.