Lifelong Support Promised, But Not Delivered
I purchased AliDropship because they advertised lifelong technical support to keep the store and included plugins functioning as they were sold. The Social Rabbit automation plugin and the Sezam plugin were part of my original site build. Over time, Social Rabbit stopped working due to API changes, and Sezam only functions on PHP 7.4, while AliDropship now recommends PHP 8.1+ for security and performance. This creates a conflict that cannot be resolved without support: • Updating PHP breaks Sezam. • Staying on old PHP leaves the site insecure. • Social Rabbit is still actively listed for sale on the AliDropship Addons page, yet I was told it is “not supported.” I requested the support that was included in my purchase—to either update the plugins or provide supported replacements. I was told the issue could not be addressed and no update, workaround, or migration plan was offered. This isn’t about software aging. It’s about continuing to sell products that are no longer supported while refusing to support the same products for existing customers who were promised lifetime support. I cannot recommend AliDropship for anyone who expects reliability or long-term continuity of service.