Dishonest, keeps your money without reason
This company keeps your money because they tell you that you did not return the item when you know you did. No matter what you tell them or that you show in your cart it has been returned they tell you it has not. There's no research no investigation into the people that check the package when it gets to Fashion pass. I've read loads of reviews stating the same thing. They are out to take your money or they have dishonest people working for them that are taking the products and saying the customer did not return them