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Joseph

United States

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1 review

William Painter

Not Actual Lifetime Warranty - Be Cautious

(!! William Painter confirmed my Review - Do not purchase on Amazon as ‘it’s difficult for them to review orders over 2 years!). So why do you (WP) sell on a Website where you can’t confirm order over 2 years for a lifetime warranty?! Beware everyone. They confirmed my review! William Painter is making up excuses not to honor Lifetime Warranty. Please be cautious as they will not honor warranties from over 5 years ago becuase they 'can not' verify purchases on Amazon. (I have sent all screenshots and corresponding 4 digit CC numbers to verify). They claim the accounts are 'OLD'? Well what is the point of a LifeTime Warranty. Let me start by saying, I have purchased over a dozen pairs of their sunglasses - I love them. I wear them all the time. I made many purchases on Amazon because it is where I do a-lot of my shopping - just easier. After almost 10 years of purchasing $250.00 sunglasses, I wanted to try out their lifetime warranty and started with two purchases I made in 2017 - this was done to perfection and they (William Painter) honored this. I had a few more pairs I wanted to try out the warranty as The Hook Sunglasses I bought were scratched. William Painter would not honor this and I sent them photos of the sunglasses which were needing to be replaced. William Painter keeps making excuses not to honor the warranty and nothing in their Warranty Terms and Conditions is indicated in their email responses to me. They said they could not prove my purchases made from Amazon BUT they accepted a Warranty Claim from 2017 but they would not honor this claim for another pair of sunglasses I bought from 2017 as well. They are making excuses and now I will report this to the FTC and see what happens.

2025-11-06