Lost Instructions and Stickers
I had had the Citi Field stadium for a few years and never built it. One day when I opened the box to build it I realized I didnt have the instructions or stickers. I sent a shot in the dark email asking for the instructions and stickers, in around 24 hours they answered and sent me a pdf version of the instructions. They also asked for my address and sent me the stickers. Best customer service team of all time.