DEFECTIVE DEMONIA BOOTS
I ordered a pair of reflective camel platforms back in march of this year. i have only worn them twice and both heels are starting to come unglued. I wore them once back in April for a 3hour show and took the boots off as soon as I got back to the hotel and put them back into the plastic sleeves with the cardboard inserts and paper stuffing, then back into the box they came in. They have remained in that box until last Friday, when I wore them to work. I work a desk job that does not require much movement at all and at the end of the day, I noticed that the glue line was visible all the way around the back of each heel and upon further inspection, the inner padding is exposed a bit on one heel and the glue line is visible along the sides as well. If I were to attempt to wear them a 3rd time, they would definitely rip the rest of the way. I have literally only worn these boots for a total of maybe 10 hours, once for 3 hours at a concert and once for 6.5 hours sitting at a desk. I contacted customer service regarding this issue and was told it would be reviewed by a manager and someone would get back to me shortly. after 4 days with no reply, I began messaging for the next 3 days with no reply until today, I received an automated response that basically told me nothing could done. I guess I'm stuck with these unwearable boots and out $63. EDIT* super shady that there are ZERO 1 star or 2 star reviews on the official site but there are DOZENS on here. I posted my experience to their reviews via the link sent after a purchase is made and it still has not been added to their existing reviews. I wish I had read all of these bad reviews before making my initial purchase but unfortunately, I only read the on-site reviews. Lesson learned! EDIT* This is the most unhelpful response. Their "practical solution" is I should glue my own shoes back together?? Maybe they should have been glued properly to begin with!! Brand new shoes shouldn't rip apart after 2 wears!! They should include a free tube of Shoe Goo with every purchase instead of free stickers. UPDATE* my review was posted on the official site but they filtered out 3 of 5 photos that i attached. SHADY!!! UPDATE* Try again, there's still a photo missing! It looks like you attached a duplicate photo from the emails that I initially sent to customer service. Three sides of the boots are coming unglued and you, for whatever shady reason, chose to filter out 1 of 3 photos showing this defect. Shame on you! UPDATE* No, there was only 2 photos when my review finally was published on your site. after coming back to edit THIS review and call you out, THEN you added the other photos!! saying that you can't add photos to my review is an outright blatant LIE because that is exactly what you did!! UPDATE** WOW! Now there's magically all 5 photos attached to my review! This company is seriously dishonest and shady AF. I have checked my review on your site every time I have updated this one and watched it change from only 2 photos, to 4 photos, and now after calling you out, all five photos. You should be more than ashamed at how this has all been handled, you should be embarrassed of these cheaply made, defective boots I'm stuck with.