Bad out of the box. Customer service issues.
I have multiple Milwaukee tools and have been a big fan up until I purchased a New 3/8 electric M12 Milwaukee ratchet. It was bad out of the box. After the first few minutes It started smoking from the motor and the claim is that it is brushless however, the smell was the common electric brush motor smell. I sent it in for repair and it was returned to me within three weeks with the exact same issue so I called Milwaukee customer service and they emailed me a shipping label and I sent it in again. They lost the tool. It has been two months since then I called again today just to be told that they cannot find the tool and even though they said they took notes each time I called and spoke with them. They have no recollection of any notes.