Received the wrong item and wrong replacement
My boyfriend and I have been wearing Cuts for years but I few months ago I ordered a mystery box of tee shirts and ran into so many issues. The first issue was I received a pair of shorts. I wouldn't have minded since it was a mystery box even thought it was supposed to be all shirts, but the size was way too large for my boyfriend to wear. I emailed the company and with a lot of back and forth sending pictures, them claiming it was supposed to be there and then not, they finally agreed to replace the shirt. They asked me what i preferred and i asked for a long sleeve of any color but maybe blue because i received a black tee, green tee and grey long sleeve. When i received my new shirt in the mail, it was the exact same as the black tee I had already received in the initial package. I emailed again asking for something different and the support was so unhelpful. I had to send pictures of both tee shirts, then i had to send them together, then I had to send all of them and it was just such a hassle. In the end, they never responded to my last email and never replaced the second black tee. UPDATED: After posting my review i received an email from Ivan who was extremely helpful. They sent me a new shirt and a discount code for my troubles which was so nice of him. I really do love the quality of these clothes and will remain a customer. Thanks Ivan!