Misleading/False Advertising
If you are taller person, do not trust when they claim the bike is for riders up to 6’4”. I’m just shy of 6’2” and the bicycle frame broke around the seat post. This would be due to the seat post being too far out of the tube, even though I followed their exact instructions on seat placement in the manual. In their defense, the seat post is marked for max height. However no where in their manuals is this mentioned, and it is barely visible to the naked eye. I only found it after having to look hard for it after the company mentioned it when I reached out about my problem. Regardless, if bike was rated for riders up to 6’4” a person who is around 6’2” should have an inch or two before this would potentially become a problem. This could have been avoided if there wasn’t misleading advertising, inadequate instructions, and a clearly marked seat post. I should have been able to reach out the company during assembly and resolved the issue when it should have been clear the seat post/ frame was insufficient to support my height. But I trusted the company’s claims and materials.