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susan lamb

United States

1 Reviews
3 Reads
0 Useful

1 review

Turn Me Royal

I thought I had ordered the portrait…

I thought I had ordered the portrait and after not hearing from this company for 3 weeks I contacted them to see about my order and was told I ordered the digital. The company responded 3 days later that they would change my order to the portrait once I decided on the size and would bill me an additional charge which would be an additional 60 dollars . I emailed them as soon as I got there response on the same day that I would pay for the difference . This is a Christmas present. I have not heard back. 3 days later I get a notice that the digital is soon to be shipped. Poor customer service. Slow response to emails. Confusing ordering practices. Waist of money .

2025-11-11Verified