Poor dog terrified
Took our dog (a cockapoo) to Groom Room Wokingham as usual to find out our usual groomer who we always ask for to ensure our dog has her as he’s happy to be with her had left and we were not informed. As we were there we agreed for a new groomer to groom him. We were told he was very matted and needed to go very short and this had an extra cost to it. Hr and half later when we collected him we were told they had accidentally cut his tongue which hadn’t stopped bleeding. They apologised. When we got home he was scared, shaking and terrified to leave the house again. We had blood everywhere as it took a few hrs to stop bleeding. We were close to going to the vets but luckily it settled. The next day he couldn’t stop licking where his testicles used to be, we found they had cut very short to them and possible cut that area too. A couple of days later he had a couple of sores come up. He was in discomfort and licking the area for 2 weeks. He’s been different in his behaviour and very clingy since that groom. I wish I had declined the groom and took him else where for a second opinion. We will never be going back there. I can’t find their complaints procedure to make a formal complaint. I doubt even if we did, anything would be done. I’m dreading the next time he needs a groom as I know he will be terrified and fight going in. I’m so sad for him and so angry at them for causing so much pain.