Completely Non-Functional - Multiple Critical Issues
I've had nothing but problems with Creatify since signing up. Here's what I experienced: Avatar Generation Failure: My avatars have been stuck "in queue" for over 18 hours (and counting) after simply using the "change outfit" feature. Despite support claiming the issue was "resolved," the avatars still won't generate. I've been asked to recreate them multiple times with no success. Broken Support Resources: The chatbot provided links to help articles that don't even exist - literally getting "Uh oh. That page doesn't exist" errors. How can customers self-serve when your documentation is broken? Payment/Upgrade Issues: Before this avatar problem, my plan didn't upgrade to Pro after payment. I had to go through customer support just to get what I paid for. Inappropriate Sales Tactics: While dealing with these critical issues that prevented me from using the platform at all, support asked me to leave 5-star reviews on G2, Trustpilot, and Facebook in exchange for credits. This happened while my product literally wasn't working. Poor Communication: Support keeps saying they're "working with the team" but there's no real resolution. Just endless waiting and being told to try again. I haven't been able to actually use the platform I paid for. Save your money and look elsewhere.