Excellent email customer support
Was having an issue with my MX safe and it not keeping a connection to WiFi and the screen frequently resetting itself. I emailed customer support and got a prompt replying diagnosing the issues as a battery that needs to be replaced. My general experience with emailing companies for questions and support has been that my email goes into a blackhole. Not the case with Vaultek here. I got a very quick replay and every subsequent reply was very fast and efficient.