Junk
Junk! Quit working and I have a gun and knife locked in the POS. Don't buy
About Vaultek Safe
Data updated- Website
- vaulteksafe.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 56% (5/9)
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About this business
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Written by the business, not verified by us.Is Vaultek Safe legit?
Vaultek Safe (vaulteksafe.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, clever design features, and smooth functionality that make daily storage very convenient and secure. Consumers often emphasize that the support team is remarkably responsive, friendly, and efficient when handling questions or providing prompt replacements. However, some people mentioned experiencing difficulties with customer support when trying to resolve technical problems or communication gaps with representatives. A few reviewers also noted occasional design limitations, such as fingerprint scanners occasionally requiring multiple attempts or interior lighting features being restricted. Additionally, a few buyers pointed out minor issues regarding unexpected product variations upon delivery.
Auto-generated from all reviews of this business. For reference only.What people say
I owned several of these safes great customer service
I owned several of these safes. I recently bought a barricade safe and was having problems setting up the four digit code. After trying about an hour, I finally reached out to Brandon at VAULTEK and he walked me through the process seamlessly. What a great guy.
Customer Support; Extremely Impressed!
I had lost my key and forgot the combination to my vaultek 1.0 gunsafe. Vaultek customer service went above & beyond trying to assist me with this problem. Unfortunetly, I was unable to obtain the P/N which was located inside the locked unit. After several emails between us; Vaultek offered a refurbished unit- due to me inevidebly having to breach the unit forcefuly to gain access to my firearm. They were professional, understanding, engaged in following through to my satisfactory resolution.
Love my Vaultek safes
Love my Vaultek safes. I own several. It’s the first firearm storage solution I’ve found where there is no tradeoff between access speed and security.
Great support team
I contacted Vaultek Support after the wireless Qi charger on my DS2i Smart Station stopped working. As I live in France, my safe was technically outside their US warranty coverage. Despite this, Travis and the Vaultek Support Team went above and beyond to help and offered to replace my discontinued DS2i with a brand-new NDS2i, asking me to cover only the international shipping cost. Excellent customer service and a very generous solution. This kind of support really builds confidence in a brand. Thank you to Travis and the entire Vaultek Support Team!
Vaultek Lifepod 20 & Customer Service
I purchased the Lifepod 20 which I thoroughly enjoy for travel and keeping my weapon safe & secure. There were was challenge with delivery; however, the Vaultek service team was exceptional. I notified the team of the delivery error and the service team took action to rectify immediately. The Lifepod 20 is sleek, sturdy and perfect for a full-size 9mm along with additional magazines. Thanks to Grace and the Vaultek service team for their wonderful support!!
I'm very satisfied
I'm very satisfied. I'm already a customer, I have more than 3 safes. I even recommend the after-sales. Excellent
Great product and even better service
I just needed to take a moment to give a shout out to this company. I purchased one of their safes two years ago and love it! On top of that their customer service was outstanding. I had a minor issue that they were very quick to fix. I wholeheartedly recommend them.
Lost and Found - Dedication for a Happy Ending
I purchased a portable gun safe as a birthday gift for my son who serves in the Navy and was home visiting on vacation. I had provided delivery instructions but the post office that received it sent it back as undeliverable by mistake, and unfortunately, with no tracking information. I was very disappointed that I couldn’t give it to my son for his birthday while he was home. I felt like I’d learned a very costly lesson. I was given no hope that I would ever receive it. Brandon and the Vaultek team stayed in contact with me through the process of making calls, watching and waiting, in hopes it would make its way back to them. It’s been about a month since the ordeal began. A few days ago, I received a call that it was returned and it would be shipped to my son at his home. I am so happy and my son is on Cloud 9, in anticipation of this delivery. I want to thank Brandon and the Vaultek team for going through the process with me, continuing to make efforts to locate it, and confirm that we will receive it after all. I appreciate everything you’ve done for my son and me.
Exceptional customer service
Exceptional customer service , had issues with my smart station they replaced it no question asked , and their product high quality , I have purchased 4 different safes from them and very happy with each of them .
I had issues with a faulty box and…
I had issues with a faulty box and reached out to the customer support and received multiple phone calls and email of them trying to solve my problem and without hesitation helped me through the process of getting a new vaultek safe and sending the one I had back. Amazing customer service will definitely be a returning customer and tell my friends about them.
Great products (smart safe)
Great products (smart safe), but more importantly they stand behind their products. Very happy as a customer!
Excellent Customer Service
I have always been impressed with the quality, design and craftsmanship with the three Vaultek products I own. When I needed customer support I was overwhelmed by the fast and positive attitudes of the Support Team. My issue was resolved w/in a day and much to my satisfaction. Thank you Vaultek for supporting customers like me!
Excellent Service
My safe had to go in for warranty repair. The process was quick and easy. Vaultek covered the shipping and repairs quickly and without issue. So nice to see a company stand behind their products and fix issues quickly and without a fight.
I have been using Vaultek products for…
I have been using Vaultek products for some time now and needed to purchase another, this time larger then my other three. I purchased the pro VTi . As it turns out I was having issues with the fingerprint portion of the vault and contacted Vaultek service via email. After some troubleshooting as requested Morgan is shipping a replacement unit. This whole process was relatively painless. there was no long delays. I dealt with only one person (Morgan) who was very helpful and seemed genuinely interested in getting the issue resolved. In my opinion, the service department is the most important part of any company. I highly recommend these folks. They make a solid product and stand behind it 100%
I had a problem with my LifePod Humidor…
I had a problem with my LifePod Humidor electronics not working properly, I contacted Vaultek support which they checked my SN# and unfortunately it wasn’t still covered under warranty. Instead of that being the end they offered a solution, if I sent it to them for only $30 they would diagnose the issues and determine a solution. All new updated electronics later and it’s brand new. I can’t thank them enough. Thank you to everyone who helped me resolve my problems.
Brandon
Brandon, the rep who helped me was fantastic. He understood my concern and directed me to a solution. A very pleasant and articulate man. Knowledgeable about the product I inquired about and really wanted to, and did help resolve my issue
Excellent warranty service
Excellent warranty service, very fast and hassle free. Great company. I own four of their safes and I am sure I will be buying more and recommending them to my friends and customers as well. Thank you!
Customer service is as good as their products
I ordered their DS2e and the desktop mounting plate. They were going to ship separately, but the Vaultek Support Team was prompt at replying and got both items shipped together. They also refunded me the difference. It's great to see a company that delivers customer service just as good as its products.
Quality products and even better…
Quality products and even better customer service.
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