Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
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Is Vaultek Safe legit?
Vaultek Safe (vaulteksafe.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, clever design features, and smooth functionality that make daily storage very convenient and secure. Consumers often emphasize that the support team is remarkably responsive, friendly, and efficient when handling questions or providing prompt replacements.
However, some people mentioned experiencing difficulties with customer support when trying to resolve technical problems or communication gaps with representatives. A few reviewers also noted occasional design limitations, such as fingerprint scanners occasionally requiring multiple attempts or interior lighting features being restricted. Additionally, a few buyers pointed out minor issues regarding unexpected product variations upon delivery.
Auto-generated from all reviews of this business. For reference only.
I have not had time to put the (3) Sliders I purchased for my sons through their paces however I would like to commend Seth and his team on excellent customer service. I ordered (3) sliders and only (2) arrived even though the paper work appeared to show all (3) had shipped. I provided as much documentation and photos as I could and without question another Slider was shipped that day.
I'll let you know about the mechanical and electrical once my sons have them up and running.
Love my vaultek safes. Customer service is great. Dealt with Brandon charging pad stopped working. No issues having it replaced out with a new safe. Thank you again for the easy customer service.
What a great company! Even with a special request from Switzerland, I was treated like a friend.
Excellent products — I already have four of them.
Fantastic! Thank you.
I’ve had my Vaultek safe for well over 5 years now and I’ve had no complaints whatsoever. Recently the charging port has become damaged. It is in no way related to a manufacture defect or anything like that. From the minute you open the box you will know these products are the highest quality. My problem is due to normal wear and tear over the years, I know I was out of the warranty period but Morgan, Brandon and the rest of the Vaultek support team have made the whole process of getting my safe repaired super easy. Plus they didn’t break the bank so thanks for all your help guys!!
A good quality company that stands behind their product
When I was researching which safe to buy Vaultek kept coming up as a quality product which lead me to purchase a Vaultek DS5i Smart Station safe for my nightstand. After about 1 1/2- 2 years of great performance, it developed an issue withe the 24 V power supply. I contacted the Vaultek service team and in less than 24 hrs they had a new upgraded model on its way. This far exceeded my expectations and just reaffirmed my decision to go with Vaultek was a good one. When a company stands behind their product like this it speaks volumes to their commitment to providing a quality product and their focus on customer satisfaction.
Thank you Vaultek Team!
Good job!
When I ran into issues with my initial safe purchase, I was really impressed by how flexible Vaultek was. They didn’t hesitate to help me exchange it for another model, and they stayed patient as I navigated my concerns. Every step, from their quick responses to the hassle-free replacement process, showed how committed they are to customer satisfaction. I’m so grateful for their support! In the end I think I got the safe best suited for my needs.
I just purchased 2 Vaultek safes. Although there was much trepidation on shipping, I was assisted by Vaultek associate Grace (811). She understood the issue, went out of her way and remedied the matter with immediate efficacy. Hence, I must applaud her attention to excellent customer service.
I am extremely satisfied with the safes I recently purchased respectively. Both are suited to my needs with another pending.
Vaultek is a safe company worthy of outstanding customer satisfaction. Enjoy n Be Safe.
G. Guzman
I like most things about the MX Series safe that I purchased. It is well built, rfid and fingerprint works well, lighting inside is adequate although not ideal.
Things I definitely do not like are the placement of the lights as when the safe is full the light is blocked and overall the safe should have been about 1.5 to 2 inches taller as to allow easier access to the weapons stored and to make the shelf actually useable.
The callback system worked great. I got a call back in about 2 hours from BRANDON and he was an outstanding Customer Service Rep. He was knowledgable, personable, thorough, patient and best of all, able to resolve my problem in very short order. And the Vaultek products are all 100% top notch.
I called Vaultek for support and spoke with Brandon. I really appreciate the time and attention Brandon took with me on the phone. Brandon was very patient and walked me through fixing the key access to my safe, resetting the biometrics, and recoding the safe.
Quality Products with Informative and intuitive website
Informative and intuitive website. Detailed descriptions and product comparisons. Quality of website and customer experience is only exceeded by the quality of Vaultek product design, quality, and build finish.
I ordered the wrong product by accident and Vaultek went out of its way to get it get me the right one with little concern about getting the wrong one back. Pretty rare these days.
Great safes for starters, this is actually the 3rd gun safe I’ve purchased. The ease of finding the right safe on the website is great, there were a couple I was looking at and just had to decide which one would be better for my needs which was easy to do with the product descriptions.
I purchase three safes in 2026 for my firearms but I still didn’t have safe place for wallet,phone, and keys then I order the life pod x the right size to secure y my EDC to myself.
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