Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Written by the business, not verified by us.Vaultek Safe (vaulteksafe.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, clever design features, and smooth functionality that make daily storage very convenient and secure. Consumers often emphasize that the support team is remarkably responsive, friendly, and efficient when handling questions or providing prompt replacements. However, some people mentioned experiencing difficulties with customer support when trying to resolve technical problems or communication gaps with representatives. A few reviewers also noted occasional design limitations, such as fingerprint scanners occasionally requiring multiple attempts or interior lighting features being restricted. Additionally, a few buyers pointed out minor issues regarding unexpected product variations upon delivery.
Auto-generated from all reviews of this business. For reference only.Awesome customer service! They replaced my DS5i due to issues with the phone charger/ticking sound quickly and fast shipping. They said they sent a refurbished unit but it had to be brand new. I’m a big fan of VAULTEK and I own 3 of their safes.
Got my Lifepod back in October '23 and use it daily and whenever I travel for work and when I go to drill weekends. Recently had issues where it wasn't locking unless it was plugged in which is a difficult thing to figure out when it's important to be near me. I emailed vaultek and then had me send it in and they looked at it. Was a 4 day turn around from when they received it to when they shipped it back. Great customer service.
Bought a DS5i in July. Safe had a small issue with one of the usbc ports a year later and they replaced it with the newer model within 20 minutes of sending them p/n and receipt. Awesome tech support and service.
Have a multitude of the safe products. Most recent one was owned for about a year and one of the features stopped working.... Contacted customer support and they have resolved the issue with no questions asked. Its what you get with a quality product and quality support
I recently came across a great deal on a pre-owned Lifepod 2.0 Colion Noir Edition that I couldn't pass on because the price was ridiculously cheap. I have been wanting a Vaultek for quite some time and never pulled the trigger on one. The one I bought was like new condition but was missing some parts. The incredible support team at Vaultek, mainly Brandon, helped me to get all the accessories ordered that I needed. Especially a part that was not readily available on the website that I really wanted to get. He went above and beyond to help me and get the part ordered and shipped with my other stuff I needed (pluck foam inserts and handle). I will definitely be ordering more Vaultek products in the future based on my experience and their quality.
Vaultek is top tier. If you want solid product that backed by great customer service purchase a Vaultek Safe! 💪🏼
The safes are a fantastic product and the customer service is outstanding! I had an electronics issue with an older model, customer service was super fast to respond and repair was quick! Highly recommended!
I own a Lifepod and the DS5i Smart Station. My after a little less than a year a component on the DS5i died, and within 24hrs of confirming the issue with customer service, a brand new upgrade complements of Vaultek arrived at my door. Unreal product is only outmatched by unreal customer service! Vaultek’s got a loyal customer for life in me.
Bought a Vaultek DS2i a couple years ago for my nightstand. Love it. Had a small issue, reached out to them, handled. Shipped it to them. It was repaired, shipped back to me, total time, including shipping was just over a week. I would definitely buy a Vaultek product in the future and strongly recommend them.
Excellent warranty work. Fixed my glitching safe with a very quick turn around time. Shipped out on April 29th and got it back May 9th. VAULTEK got it on the 4th and shipped it out on the 6th. Thank You VAULTEK!!!
Had an issue with my DS5i safe, so I emailed customer support. Vaultek offered to ship a replacement. Morgan and their entire customer service department made it effortless to resolve the issue. I can GUARANTEE that I will own many more!
Ive been eyeing their products for a while and finally decided to get one. Haven't even gotten to use it and Im already regretting it. Following the instructions and nothing works. Apps are complete trash and since I bought it on a Sat and didn't try to set it up until this morning, I'll have to wait until I get off work tomorrow to try calling. At this point, I don't know if I want to bother with service or just return it.
Hi Damon, Thank you for taking the time to share your invaluable feedback! We are sorry to hear that you are encountering some difficulty with set up. Our 5 STAR Support Team would be happy to help with any setup issues or questions you may have. Additionally, we have video tutorials available in the 'SUPPORT' section of our website. Our 5-STAR Support Team monitors emails seven(7) days and week. We also have phone support available Monday-Friday(9am-5pm EST). We look forward to hearing from you and getting your experienced issue resolved! The Vaultek Support Team
Excellent service and an immediate solution to my problem.
It is the best product of its kind. Superior technology, reliable. The customer team was fast to respond and 100% accurate. I’m really happy with this product. I owe 5 Vaultek products and I love it
I have four LifePods model number XLP10-BK well on one unit the latch broke in half, I contacted the support team and requested help with my issue. They were quick to respond and shipped me the latch. That fixed the LifePod. Based on the customer service I received I purchased a BLP20-TG as well as a Smart Station - DS2e. Vaultek cares about the customer and stands behind their superior product. I recommend vaultek as a supplier of well built and fast biometric response to open the safe!
I lost a battery case for my safe during a move and Vaultek had a replacement in the mail to me in a few days.
The custoemr support was absolutely awesome, you can tell they know their products well as they were quickly able to help my troubleshoot.
I recently purchased the LifePod XRC100i PLUS for my weapon. This case is fantastic especially with all the accessory packs. I had a little mix up in my order and the immediately addressed it and correct the problem. I own about 15 of the Vaultek products and love them all. I have recommended Vaultek to my friends, family members and co-workers. Really good stuff.
I bought this Vaultek safe specifically for the biometric access, and it has been exactly what I was hoping for. The fingerprint reader is quick and reliable, and being able to open it with a single touch gives me real peace of mind knowing I can access it when needed while still keeping things secure. What really stood out, though, was the customer support. I recently opened a support ticket, and they were responsive right away. They asked a few straightforward questions, didn’t drag anything out, and stood behind their product completely. No runaround, no hassle. They sent me a replacement safe at no cost. That kind of support is hard to come by these days. Based on both the product and how they handle their customers, I wouldn’t hesitate to recommend Vaultek to anyone looking for a solid firearm safe.
These safes are the best on the market, hands down. Know what's even better: Their service and support. Grace took care of everything I needed and then some. Tremendous products, even better people. I highly recommend and endorse.
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