Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
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Is Vaultek Safe legit?
Vaultek Safe (vaulteksafe.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, clever design features, and smooth functionality that make daily storage very convenient and secure. Consumers often emphasize that the support team is remarkably responsive, friendly, and efficient when handling questions or providing prompt replacements.
However, some people mentioned experiencing difficulties with customer support when trying to resolve technical problems or communication gaps with representatives. A few reviewers also noted occasional design limitations, such as fingerprint scanners occasionally requiring multiple attempts or interior lighting features being restricted. Additionally, a few buyers pointed out minor issues regarding unexpected product variations upon delivery.
Auto-generated from all reviews of this business. For reference only.
Outsnading Products with excellent customer service!
I have several products from Vaultek, and simply said, not only do they make amazing products with great technology, but it all boils down to their customer support. Anytime I have any issues, they are quick to respond via the outstanding ticket system. I highly recommend Vaultek products! I own several Vaultek products, and I can confidently say that they not only produce outstanding products with advanced technology but also have exceptional customer support. Whenever I encounter any issues, they respond quickly via the ticketing system. I highly recommend Vaultek products!
Why have the safe powered by a 9-volt battery? It already has a micro USB port that is useless unless you like the safe beeping at you. Why not give it an actual purpose and build this thing with a rechargeable battery? It amazes me this hasn't already been implemented in your product.
This case does what it’s advertised to do. The bio works. The multi combo works. The cable cord can be used on both sides of the back of the case.
The program button is covered and so far, there’s no YouTube videos to show that it could be compromised after it’s locked. No case is 100% fool proof. It just buys time or frustrates thieves.
The screws are small but it works. Longer screws come with the accessories pouch. Be careful. The eyes for the screws wear out after screwing them in several times.
To avoid getting accessories (magazine and gun holders), just buy the upgrade case unless you need more storage options. Buy the click in option, not the screw in option. Don’t be too quick to buy the first thing you see. Watch YouTube for pros and cons as well as options, then make an informed decision.
Packing ammo wasn’t a problem. The case is heavy but after shooting, the case gets lighter, obviously.
Opening & packing the case on the desk at the range is very efficient, saving time. Storing compacts and sub compacts with a chamber flag wasn’t an issue.
TSA approved. I’ve yet to legally travel with it. But I’m told that it’s TSA approved. Check online and your carrier.
Finally, full size duty guns with red dots may not fit. Compacts and sub compacts with red dots/RMR stores in the case with no issues.
I rarely post reviews, but Vaultek's Customer Service Team is phenomenal! I needed to install an RL Slider in a vehicle and the Customer Service team made a few videos explaining a few steps in the process. Once I had installed the safe, they were very responsive in helping me program it for my specific application.
My safe had stopped responding to me not allowing me to gain access. It was out of warranty but VAULTEK took it back and repaired it and shipped it back at no charge.excellent customer service and support!
Good safe but the new app update doesn't work with older WiFi safes so I have to use 2 Vaultek apps AND I have to keep the safe plugged in at all times? Really? That wasn't very well thought out. I wish you still sold the older version WiFi compatible 30 series.
Brandon made my otherwise a bit confusing decision making process easy. Helped me figure out what I needed and didn’t. Then the order came quickly and I’m all sorted out in just a few days.
I purchased the Vaultek DS5i Smart Station safe which I happen to REALLY like. I contacted your customer support and was fortunate to have connected with Morgan. Morgan was professional, listened to what the issue was. He then walked me through the troubleshooting process. He saved me from a potential negative experience and turn it into a positive one. I work in a similar environment and I understand the demands of the job. Morgan is an exceptional representative for Vaultek. Give this man a raise, bonus, or a gift card for his professionalism.
Regards,
Oscar Urbina
A satisfied Vaultek safe owner.
I purchased a Vaultek safe for my truck about 5 years ago and was very happy with the product. The controls stopped working so I contacted the company. They offered to service it even though it was out of warranty, with no cost to me except to ship it there. It was not repairable, but they sent a like-new refurbished unit that works just like brand new. I was very impressed with their level of service and they have earned a lifelong customer.
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