Had an issue with my two year old…
Had an issue with my two year old vaultek and their team was more than amazing in helping me get the old one relplaced. Thank you again!
About Vaultek Safe
Data updated- Website
- vaulteksafe.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 56% (5/9)
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About this business
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Written by the business, not verified by us.Is Vaultek Safe legit?
Vaultek Safe (vaulteksafe.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, clever design features, and smooth functionality that make daily storage very convenient and secure. Consumers often emphasize that the support team is remarkably responsive, friendly, and efficient when handling questions or providing prompt replacements. However, some people mentioned experiencing difficulties with customer support when trying to resolve technical problems or communication gaps with representatives. A few reviewers also noted occasional design limitations, such as fingerprint scanners occasionally requiring multiple attempts or interior lighting features being restricted. Additionally, a few buyers pointed out minor issues regarding unexpected product variations upon delivery.
Auto-generated from all reviews of this business. For reference only.What people say
Vaultek helps me sleep better.
I have now have a second Vaultek product and am very satisfied with both. I use one at home and the other when I travel. I sleep better on the road having someplace to keep items I want secure. But I wish they offered an upgraded security cable option made from Stainless Steel Aircraft Cable - Type 304.
Brandon w/Vaultek
Brandon, one of the Vaultek customer service reps, was very helpful with all of my inquiries and followed up repeatedly until my issue was resolved.
Nice craftsmanship.
Very friendly and polite customer…
Very friendly and polite customer service. Quick to respond! And and questions were answered well and resolution was swift and easy. Would highly recommend!
My Cat Trigger the Alarm!
Love my safe, does exactly what it needs to! However my stupid cat triggers the unauthorized access detection alarm!
Extremely helpful customer service.
Honestly, one of the best customer service experiences I’ve had. My smart station safe started having issues and they were extremely helpful and responsive in getting the issue resolved.
Best product and even better service…
Best product and even better service for the money we spend. My safe’s battery died and I lost my keys, I ended up getting it open but damaged the locks and without me asking for a free replacement, they did it right by me. They sent me a replacement. What more I can say!!
The product itself was good but there…
The product itself was good but there was items missing. I send an email regarding this matter and got a response telling me to list the missing items. So I did and never got a reply back or a call back.
Reply from Vaultek Safe2026-01-08
Hello Jose! We responded to your reply asking for confirmation of the LifePod X being received. Additionally, we have added the missing accessories to our shipping queue. Our shipping team will provide all your tracking information, once it ships. We apologize for any inconvenience and appreciate you choosing Vaultek for your security needs. Kind regards! The Vaultek Support Team
Amazing product.
I have owned a Vaultek Lifepod for a few years and was so happy and impressed with the quality of it I bought one for my nephew when he moved into his own home. Would highly recommend.
Desktop Plate Mount for DS2i
Reviewing the Vaultek Desktop Mounting Plate for the DS2i Smart Safe The mounting plate is solid metal and feels very high quality. It comes with four screws for desk or drawer installation, which is appreciated. That said, it would be even better if Vaultek included optional screw lengths. The screws provided were slightly longer than my drawer, so I added a thin piece of plywood underneath for proper support. Once installed, the plate locks in securely and does exactly what it’s supposed to do. Since mounting the safe, it no longer shifts at all when opening or closing it—even with my firearm inside. Before installing the plate, the safe would move slightly and needed occasional repositioning. Overall, it’s a well-built, sturdy mounting solution that significantly improves stability. 👍
Amazing safe I give it a 12 out of 10 I…
Amazing safe I give it a 12 out of 10 I have seen may safe and this baby far the best one best in technology and best in safety
Charging pad not working for watch
Love the smart safe. The only one problem I’m having is that it won’t charge my watch on the pad. Everything else charges just fine.
Outstanding product
Outstanding product delivered with outstanding service
Great company
Second purchase from Vaultek, could not be happier. Highly recommended this company
Great product
Love their products
Love their products, have a lifepod full size and XT
Great safe
Great safe! It will stick if the pressure gets too high inside of it though.
Safe came damaged.
Great Customer Service / Quality Repair Support
Great Safe! Excellent Customer Service. Safe purchased ~2 years ago failed. The team sent a new power cord, and when that did not fix the issue, they helped me ship it back for repair. Quick turn around as well! 10/10
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