Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Written by the business, not verified by us.Vaultek Safe (vaulteksafe.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, clever design features, and smooth functionality that make daily storage very convenient and secure. Consumers often emphasize that the support team is remarkably responsive, friendly, and efficient when handling questions or providing prompt replacements. However, some people mentioned experiencing difficulties with customer support when trying to resolve technical problems or communication gaps with representatives. A few reviewers also noted occasional design limitations, such as fingerprint scanners occasionally requiring multiple attempts or interior lighting features being restricted. Additionally, a few buyers pointed out minor issues regarding unexpected product variations upon delivery.
Auto-generated from all reviews of this business. For reference only.Absolutely incredible customer service!! I purchased my Vaultek lockbox and the previous owner didn’t include the keys. Within one business day Vaultek completely resolved the issue. My product is high quality and I am looking forward to using it! Thanks so much Vaultek!! I will definitely be recommending their products to…everyone!!
I'm impressed with Vaultek Safe, It's a quality product that will last a lifetime with features that are easy to use with the technology of today. They deliver on time with no hick-ups and damage. I would recomend these safes for anyone looking for a safe way to retain a weapon at home or away. Thank you Vaultek.
Living in an apartment, I needed a safe that was practical, secure, and manageable in size and weight. This one checked all the boxes. It was reasonable to bring in, yet once set up, it feels solid and secure. The customizable interior is fantastic. You can configure most of the space to suit your setup, which makes organization easy. It’s clean-looking, well-designed, and blends in nicely without screaming “gun safe.” Access is quick and simple for authorized users, which was important to me. Overall, I’m very pleased with it and would absolutely recommend it.
Fast and great shipping. Great product. I just love it!!! Exceeds my expectations.
Easy to order and a great price for the security of myself and my family. It’s fits perfect on my nightstand and was very easy to setup.
Great product and great customer service.
Excellent design and technology a pleasure to use
Vaultek safes are great very happy with the safes that I have and as a firearms trainer I do recommend them to my students all the time. With Illinois being a gun safe state the selection Vaultek offers is great.
Great safe. Beautiful and very secure. A bit heavy so not ideal for range by all mean.
This order is perfect The keys are just right
I purchased a desktop Vision biometric gun safe and the largest biometric rifle safe. Both often give me access denied readings and I have to touch the reader again before both safes open. That could be very dangerous if I ever needed to get to my rifles or handgun in an emergency with only seconds to react. That’s my only issue, otherwise both safes are very well made and designed.
Had an issue with my DS5i safe, so I emailed customer support. After walking me through some troubleshooting steps, we were unable to resolve the issue. Vaultek offered to ship me out a replacement. Travis and their entire customer service department made it effortless to address the root of the problem and went out of their way to make sure that I was satisfied and confident in the issue's resolution. I own two of their safes and I can GUARANTEE you that I will own many more!
Great product. Looks amazing. Built tough and fastest access on the market.
Purchased a biometric safe. Needed to contact Vaultek to get it going, no one answered the phone two days in a row. Decided to return it and they made me pay for return shipping even though I couldn't use or set up the safe due to failure on their part. It's not fair. I think the product is pretty good but the customer support was terrible.
Hello Tim! Thank you for taking the time to share your recent experience with us! We apologize if you were unable to get an agent on the phone when you called. We have refunded the remaining balance since your connectivity issue could not be readily resolved. We really hope you will give us another try and allow us to earn back your trust. Very respectfully! The Vaultek Support Team
What an incredible product! Could not be happier on the quality and design of my safe.
I got the sliding safe for my pistol, this thing came quickly, instructions were very helpful and understanding how to put the biometric fingerprints in and safe code. Honestly, I researched multiple comparable safes, and the quality of this one seems to be as advertised I would highly recommend it.
The products are decent, but the VISN app is awful. The updates render the safes useless when it fails, and the customer service is non-existent. Terrible. Do not buy these products until they figure out their VISN interface and perfect their customer service.
Hello Mr. Cassis! We appreciate your invaluable insight! Thank you for taking the time to chat with us. Based on our conversation, we will, collectively, proceed with the plan as it was discussed. We are grateful for your willingness to provide further feedback. Thank you for trusting Vaultek with your security needs! The Vaultek Support Team
Incredibly rosponsove support team! I had a technical issue with the biometric scanner on my safe, and they had processed and shipped me a replacement safe within a day! Couldn’t be happier with the level of customer service. Add to that the fact that the safes are well built, and very cool, and I’d recommend a Vaultek safe to anyone!
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