The technology is unreal and it's…
Added a star back cause they're redoing my pair of shoes for free AND refunded me part of the original price. Sweet :) The technology is unreal and it's amazing how far they've come but their website makes it too easy to mess up your own order without realizing it. They love bragging about not needing shoe size but they're really adamant about you telling them your shoe size. What do they need it for? Can't tell. My feet are super wide so I used to go a couple sizes up but Zellerfeld just interpreted that as "this guy wants his shoes to be way too long, got it" so my first pair was super loose which was nice cause all my shoes before that were too tight but it's technically wrong. Now they've added "fit profiles" where you can choose your shoes to be tight, normal or loose which is somehow worse because it just doesn't tell you what it means for fitting. I've learned from my past mistakes so for my second order I put the size that corresponds to the length of my foot instead of what I usually wear and this time the length is pretty much perfect. Just the length. I selected the "normal" fit which turns out actually means "too tight so it hurts to wear oops lmao 189$ for a pair btw". Getting your fit right if you have non-average foot proportions is an absolute gamble because they just refuse to tell you anything in regards to measurements. Like maybe give me a slider from like -2mm off the foot scan measurements for tight to +20mm on top of the foot scan measurements for loose instead of just giving me three static choices that risk just not working. Give me statistics and numbers instead of purchase decisions based on unknowable factors. You made a shoe that's infinitely customizable and give it the most limited customization options possible. WHY? Also the new website layout sucks cause it makes looking for lesser known shoes literally impossible. There is no longer a page where you can just see all released designs after the website redesign cause they only show you 20 designs at a time with no way to look for more in any given (arbitrarily decided) category. Fix your website, the product will thank you for it.