AVOID COMPASIA AT ALL COSTS
This has been one of the worst online shopping experiences I’ve ever had. If 0 stars were possible, I would give 0. I honestly wish we could upload screenshots to show how bad this experience has been. I ordered from CompAsia on 10 Nov, and nothing in my order was stated as preorder. Their website said the item would ship in 3–5 working days, but until now (27 Nov), nothing has been processed or shipped. Customer service keeps sending the same copy-paste replies and will not answer simple questions like "Do you actually have the stock?" When I asked to cancel the order, they kept saying my cancellation is “pending approval,” even though the order was never processed or shipped. WHY IS THERE EVEN A NEED FOR APPROVAL FOR AN ORDER THAT WAS NEVER PROCESSED OR SHIPPED? This makes no sense, and the level of avoidance and lack of transparency is extremely alarming for any buyer. I have already reported this to KPDN. This experience has completely destroyed my trust in CompAsia. Please be careful, and if you face the same issue, report it to KPDN as well. Also, please stop sending generic template replies to serious issues. It feels like you are not genuinely looking into the problem, just buying time with the same scripted response over and over again. 👇👇👇 (edit)If you genuinely intended to assist your customer, you wouldn’t be sending the same response over and over again. How many follow-up emails have I sent where you’ve given the exact same answer? You keep saying, “We will follow up with our team immediately” and “We will provide you with a clear update as soon as possible,” but honestly, did you actually do that???