CAM76103
CAM76103 Hi team, Thank you for expediting the case and replying in this email thread and WhatsApp. Please note that today 21 Nov marks the 7th day for waiting on the delivery of this device (with multiple enquiries/ chasers from me): Purchase completed 13th Nov (WD1) 14th Nov (WD2) 16th Nov (Enquiry 1: Ain repied: “we will monitor your status update”) 17th Nov (WD3) (Email Enquiry: Replied “ Your order is being prepared. Delivery usually takes 3–5 working days”) 18th Nov (WD4) (Email Enquiry 2) 19th Nov (WD5) (Whatsapp and Email Enquiry 3) (WhatsApp reply: “Please allow 7 working days, device could not be collected at physical branch in One Utama” “Order raised as urgent and flagged”) 20th Nov (WD6) (Email reply: “A follow-up reminder has been sent today, and we have strongly urged the relevant team to expedite the process and provide an update as soon as possible.) 21st Nov (WD7) TBC The system is still showing as ‘processing’ after checking, it is now outside of the advertised guaranteed delivery of “3-5 working days” (device yet to be delivered) and it is impossible to retrieve the device from any of Compasia’s physical stores. As this device is needed by next Wednesday ( 26th Nov), is there a guarantee that I can receive it by then? Please note that Compasia had received full upfront payment from me with the expectation that the device could be delivered within the advertised timeframe, otherwise it is misleading and would require multiple check-ins. May I strongly suggest with proceeding with a full refund so that I can source from other vendors as my lead time is short? Hope to hear a resolution soonest, thank you.