I’m posting this review to warn other…
I’m posting this review to warn other small business owners about my experience with Thryv. We signed up hoping for clear marketing support, better organization, and consistent results. Instead, we ended up with confusion, poor communication, and a major loss that directly impacted our business. During the process of merging our Google listings—something Thryv was actively involved with—we lost over 40 legitimate Google reviews that we had worked hard for. Those reviews are critical for a small business like ours, and once they disappeared, there was no real urgency, solution, or accountability from Thryv to get them restored. On top of that, throughout our time with them, we struggled to get clear answers on what was actually working in our marketing. We weren’t pushed toward Facebook or Google specifically, but the overall guidance was vague, and the results were inconsistent. We kept asking for clarity, better reporting, and a stronger strategy, and we never felt like we got transparent or actionable information in return. As a small business, every review and every marketing dollar matters. Losing reviews and not having clear insight into what our advertising was doing was incredibly frustrating, and it ultimately made the service feel like more work, not less. If you're considering Thryv, be cautious. Ask very direct questions about how they handle Google Business Profiles, how they protect your existing reviews, and what kind of concrete reporting and accountability you can expect. Our experience was disappointing, and I hope this helps another business avoid the same issues.