Poor Quality, No Accountability, and Slow Service
It appears to be an intentional decision by the company to avoid any form of verbal communication with customers. Unfortunately, this approach—combined with the poor quality of the furniture we received and the lack of accountability from customer service representatives—makes the experience highly unfavorable for the consumer. The delayed response times prevented me from correcting one order, and the company declined to take responsibility for the late arrival of another. Ultimately, the standard reply seems to be: “This is what you received; accept it.” This experience has been a valuable lesson. I will not purchase from this company again.