Be careful when ordering from WhatGeek…
I ordered a Miyoo Mini Plus advertised as "Ships from UK" for £49. After investigating their business practices and threatening legal action, I received a full refund. Here's what I discovered: THE SCAM: WhatGeek advertises "Ships from UK" but customer reviews consistently prove ALL items ship from Hong Kong, not the UK. When I challenged them, they initially refused to provide a UK address. Only after I reported them to Action Fraud, Trading Standards, and filed a chargeback claim did they suddenly provide: Unit 19, Triumph Way, Liverpool L24 9GQ This address is registered to UTL Shipping Ltd - a logistics forwarding company. This is NOT a warehouse with stock. It's a mail forwarding service where items from Hong Kong are routed through before being sent to customers. THEIR TEMPLATE RESPONSE: WhatGeek responds to complaints with the same copy-paste message claiming: "Pre-order items have longer dispatch times" (to justify 5+ week waits) "In-stock items ship from UK within 24 hours" This second claim is a LIE. Reviews across Trustpilot prove everything ships from Hong Kong with Chinese company names on packages. WHAT ACTUALLY HAPPENS: You order believing it's UK stock Item ships from Hong Kong (4-6 weeks) Routes through Liverpool forwarding address Delivered with Chinese company names on packaging If faulty: Extortionate international return shipping costs THE RETURN FEE TRAP: If you receive a faulty device, returning it will cost significantly more than standard UK returns because the item must be shipped back to Hong Kong/China, not the UK. Multiple customer reviews document receiving faulty items and facing extortionate international return shipping costs that make returns financially unviable. This is their business model: Mislead customers about UK stock Ship from Hong Kong Make returns prohibitively expensive if items are faulty HOW I GOT MY REFUND: I only received a refund after: Reporting to Action Fraud (national fraud database) Reporting to Trading Standards (logged on e-crime database) Filing detailed chargeback claim with evidence Sending legal complaint citing UK Consumer Protection violations Publicly calling out their lack of UK address They immediately caved and refunded £49 to make me go away. EVIDENCE: Company website claims "Ships from UK" Reviews consistently show Hong Kong origin Liverpool address is forwarding service, not warehouse Extortionate return costs documented across reviews Template responses gaslighting customers MY RECOMMENDATION: DO NOT ORDER unless you accept: Items ship from Hong Kong (not UK) 4-6 week delivery minimum Prohibitively expensive returns if faulty Misleading advertising If you've been scammed: Report to Action Fraud (actionfraud.police.uk) Contact your bank for chargeback Report to Trading Standards via Citizens Advice Leave honest reviews warning others The only way to stop this is for customers to fight back with reports and chargebacks. FINAL VERDICT: The product may be fine if it arrives working. But the business practices are deliberately misleading. "Ships from UK" is false advertising designed to deceive customers. The Liverpool address is a forwarding service, not genuine UK stock. I got my refund by threatening legal action. You can too. Don't let them scam you. Rating: 1/5 - False advertising, dropshipping disguised as UK warehouse, extortionate return fees. WhatGeek’s reply to this review is false. The product did NOT ship from the UK as they claim. They reported my review in an attempt to hide it, and it was temporarily removed until Trustpilot looked into it. Because I had proof of their misleading claims, Trustpilot reinstated my review.