Sizing difference for US/Euro customers and confusing exchange process
I ordered garments for US sizing. It turned out to be a size small and was informed by customer service their sizing chart is generally smaller than what's expected in US and Europe. Customer service is responsive and offered to resend out my preferred sizing with additional shipping and custom fees while there's no need to return the smaller sizes overseas. This is fair but so far, the instructions to complete the additional transaction have not been very straight forward - requiring a customer feedback processs, presumably to fill out this review then to get back to them to complete the transaction with payment of add'l shipping/custom fees for them to resend the orders. This seems very confusing and could be a lot more straight forward. Also, the sizing difference for Asian markets versus US/Euro markets should be made a little more clear in the ordering process to prevent this situation.