Unable to fulfill the order, forever “checking”
Delay in fulfillment #CAM76204, ordered two units of iPhones on Nov 15, received email on Nov 17 [WD1] indicating shipping expectation of 3 - 5 days. Nov 20 [WD4] - WhatsApp enquiry made as status “unfulfilled”, was informed that order is still in process. The shipping expectation only applies AFTER the order is processed. Nov 24 [WD6] - enquiry via WhatsApp again, replied without indication of fulfillment date. *should have indicated the expected fulfillment timeline ON TOP of the expected delivery date. Updated below on 4 Dec 2025 Nov 25 [WD7] - enquiry via WhatsApp, received reply of delay deliver, without fulfillment nor tracking number. Nov 27 [WD9] - enquiry via WhatsApp, received reply of shipment preparation and CompAsia to send tracking number via email. No email received. Nov 28 [WD10] - enquiry via email. Received reply “in the process of checking the delivery and tracking”, no deliver details provided nor tracking number. Nov 29 - same cycle as Nov 28 1 Dec [WD11] - “currently checking the status of shipment”, again no tracking number provided. Gave instructions to refund and acknowledged by Compasia. 2 Dec [WD12] - did not receive refund, emailed compasia and without response. 3 Dec [WD12] - did not receive refund, emailed compasia and without response. 4 Dec [WD13] - received email from compasia, only started to ask for bank details 3 days AFTER refund instruction. And indicated that refund will take another 14 working days. Hope the chronology helps your decision.