The Free Service is Terrible
The problem is that the free service includes basically nothing useful. I signed up to do a project, and was told to use this program. When using it, a lot of the features like lots of beneficial icons were locked behind the paywall, but that is fine. The first strike against the service is how I am only allowed two free downloads, which I think is unreasonably strict. The second and even bigger problem was that your projects are deleted after a week, with the website saying pay up. When I made my account, I was not told I was effectively signing up for a free trial. I now genuinely hate Piktochart and would never use it again. Consider what you get, it's expensive for no good reason, and the free service is barely usable. I am upset that I have lost my project and I refuse to pay the ransom to get it back (assuming it wasn't deleted forever). There are far better tools for making infographics, including Google Slides and paint.net. My recommendation is to actually make the free service usable. I understand locking some things behind a pay wall like better icons, but limiting downloads to two and only allowing me to make posters for 7 days is UNACCEPTABLE!