the people seem to be nice
Reply from Piktochart2026-10-15
Hi Ash, we appreciate your kind words! Our team is always here to assist you if you need any help with Piktochart :)
About Piktochart
Data updated- Website
- piktochart.com
- Category
- Electronics & Technology
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 80 reviews
- Replies to negative
- 89% (16/18)
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About this business
Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.
Written by the business, not verified by us.Is Piktochart legit?
Piktochart (piktochart.com) has a 4.6 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the very helpful staff for providing exceptionally prompt, effective support and guiding users smoothly through various complex account or project challenges. Many people find the platform extremely intuitive, noting that the diverse templates and simple design tools make creating professional presentations exceptionally fast and simple. However, some customers also noted several unexpected difficulties with the website regarding automated trial policies, strict download limits, and limited accessibility features. A few reviewers specifically mentioned that saved projects were deleted when free trials expired or encountered compatibility issues with screen readers.
Auto-generated from all reviews of this business. For reference only.What people say
I've been using Piktochart for more…
I've been using Piktochart for more than 10 years. In fact, I may have been one of their early users. They offer a great product and every time I have needed to contact their support team they are timely and effective in solving my problem. Can't recommend highly enough!
Reply from Piktochart2026-09-28
Hi Rebecca, Thank you so much for your kind words and for being part of the Piktochart community for more than 10 years! We’re especially grateful to hear that you may have been one of our early users. It’s wonderful to know that our product and support team have consistently helped you bring your ideas to life. We truly appreciate your support and recommendation! 🥰
Best apppppp
They actually take time to improve your service😆
Reply from Piktochart2026-09-23
Hi Gabrielle, thank you for taking the time to share your review with us! We appreciate it and glad to hear that you enjoyed Piktochart! Feel free to reach out to us if you need anything else. 😊
Customer service was very responsive…
Customer service was very responsive and communicated in a timely manner. They were able to solve my problem in a way that actually ended up saving me a little money.
Reply from Piktochart2026-09-03
Hi Pat, we appreciate you! Thank you for taking the time to share your feedback with us and glad to hear that our team was able to assist you with your requests! Feel free to reach out to us if you need anything else! :)
Horrible experience
I have to pay to get so much stuff and when it is free it is so limited.
Reply from Piktochart2026-08-27
Hi Dave, we’re sorry to hear that Piktochart’s pricing and free-plan limitations left you feeling frustrated. We know it can be disappointing when the features you need aren’t available on the free plan. If you’re open to it, our team would be happy to learn more about what you were trying to create and help you find the best option for your needs. Please reach out to our support team ([email protected]) and mention this review so we can assist! Looking forward to hearing back from you! :)
Customer service was excellent
Reply from Piktochart2026-08-27
Hi Ammad, we truly appreciate you! Glad to hear that our support team was able to assist you with your request. Let us know if you need anything, we're here to help :)
I have enjoyed using Piktochart for…
I have enjoyed using Piktochart for school this past year. I had not planned to renew my subscription due to not needing it anymore and was charged for another year when it automatically renewed according to the agreement. I had forgotten to cancel! I immediately contacted them, and their team was amazing in helping me find a solution!
Reply from Piktochart2026-06-25
Hello, Katie! Thank you for taking the time to leave your feedback with us and glad to hear that the team helped to find a solution!
great responses
Reply from Piktochart2026-06-25
Hi Hany, thank you for your feedback! We appreciate you!
easy to use and works for what I need
Reply from Piktochart2026-06-22
Hi Katherine, thank you for taking the time to share your feedback! We are glad to hear that you found Piktochart easy to use and works for your need. We hope to see more from you!
Efficient and easy-to-use
Reply from Piktochart2026-06-05
Hi Eliza, thank you for sharing your review ! We're glad to hear that you find Piktochart efficient and easy to use. 😊
Great design tool that keeps on giving!
There are a lot of design tools out there. Piktochart's a really good tool if you need to create something long-form, like a report or presentation. It came clutch when I needed to make a slide deck for a new job interview. Templates were great. The AI tools are awesome too. Used the free plan for a few months but recently upgraded. Got the company to expense a business account after they saw the improved visuals I made in recent months. Core tool is great! And customer support is extremely helpful too.
Reply from Piktochart2026-06-03
Thank you so much for taking the time to share your feedback, Vincent! We appreciate you.
A lifesaver for anyone who is creative-challenged!
I needed to come up with an infographic, and realized that Piktochart already allows AI-generated infographic where I can specify the topic, or via my original content - and AI will handle the rest! That's so convenient as I'm definitely creative-challenged - it's always hard to spice up something nice visually. Also, if I need to add specific graphics - I can also ask Piktochart to generate that for me. No more endless browsing and searching for stock photos!
Reply from Piktochart2026-05-08
Thank you so much for taking the time to share your feedback, Usamah! We appreciate you.
Great customer service experience!
My son did a Piktochart project for school, not realizing there was a 7 day trial period. He turned in his assignment the way the teacher asked him to and then she realized there was an issue with the turn in and asked him to turn it in again. When he went to do so, the trial expired and he could not access his project. I emailed the support team at Piktograph and they took care of the issue right away. They were very responsive on email and as a result, my son was able to turn in his project for a grade on time. Thank you Piktograph!
Reply from Piktochart2026-05-07
Hi Lori, thank you so much for taking the time to share this! We're really glad our support team could step in quickly and get your son back into his project before the deadline. We hope the assignment went well — and that your son enjoyed creating with Piktochart! 😊
Overall Good Experience!
Piktochart was easy to use and had a variety of templates! My only concern is that I do not feel it was clear enough that there is a 7 day free trial and that after it is up you will lose access to your content. However, the support team was friendly and responded very promptly and helped me out.
Reply from Piktochart2026-05-04
Hi Brianna, Thank you so much for your feedback—we’re really glad to hear you found Piktochart easy to use and enjoyed the templates 😊 We appreciate your note about the 7-day free access and understand how that could have been clearer. We’re continuously working to improve how we communicate this to avoid any confusion. Glad our support team could help you out quickly! If there’s anything else we can assist with, feel free to reach out anytime!
Piktochart is a really easy-to-use tool…
Piktochart is a really easy-to-use tool. I really love the fact that I can create a wide variety of designs, from images, brochures, presentations, to videos powered by AI... Also the tool saved me a lot of time. I would high recommend the tool to someone who's really looking forward to creating visuals, without the need for a designer.
Reply from Piktochart2026-05-04
Hi Georges, Thank you so much for your kind words—we’re really glad to hear Piktochart has been easy to use and helpful in saving you time! 😊 It’s great to know you’re enjoying the variety of formats and our AI-powered features. That’s exactly what we aim for—making it simple for anyone to create impactful visuals without needing design experience. We truly appreciate your recommendation, and if there’s ever anything we can do to support you further, we’re always here to help!
One Platform for Consistent Visual Content
Piktochart replaced several separate tools for our team. We now create infographics, documents, presentations, social graphics, and print materials from one platform. This consolidation has helped us save money and keep our visual content more consistent.
Reply from Piktochart2026-05-04
Hi S.N, Thank you so much for sharing this—we’re really glad to hear Piktochart has been able to replace multiple tools for your team! 😊 It’s great to know the platform is helping you create a wide range of visuals while keeping everything consistent and cost-effective. That’s exactly what we aim to support. We truly appreciate your feedback, and if there’s anything more we can do for your team, we’re always here to help!
The team is always great with response…
The team is always great with response time and eager to help where they can. A lost art in today's we got your money so we're indifferent now era.
Reply from Piktochart2026-04-28
We appreciate your kind words, Sean! Always glad to help!
My request was handled quickly.
Reply from Piktochart2026-04-29
Hi Yolanda, glad to hear that your issue was resolved quickly! We appreciate you. 😊
User-friendly and AI integration
Clean, user-friendly interface that’s easy to navigate. AI integration works smoothly and improves efficiency.
Reply from Piktochart2026-04-28
Thank you for sharing your thoughts with us, Peggy!
I've been using Piktochart for a while…
I've been using Piktochart for a while now, mostly for infographics and presentations and the templates are what got me hooked. They're built for content heavy work and they actually hold up once you start filling them in. I barely start from scratch anymore. also the AI features are what keep me coming back though. You just paste in some text or upload a doc and it spits out a layout in seconds🤯 and the image editor and AI modifier are also pretty handy for fine-tuning the generated images without jumping to another tool. You'll still need to tweak things, but that's kind of expected with any AI tool. One thing I didn't expect was how good their support is. Every time I've reached out they've been quick and actually helpful
Reply from Piktochart2026-04-28
Thank you for the lovely review, Saketh! We're glad to hear that you found Pikto AI features are helpful for you!
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