Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.
Written by the business, not verified by us.Piktochart (piktochart.com) has a 4.6 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very helpful staff for providing exceptionally prompt, effective support and guiding users smoothly through various complex account or project challenges. Many people find the platform extremely intuitive, noting that the diverse templates and simple design tools make creating professional presentations exceptionally fast and simple. However, some customers also noted several unexpected difficulties with the website regarding automated trial policies, strict download limits, and limited accessibility features. A few reviewers specifically mentioned that saved projects were deleted when free trials expired or encountered compatibility issues with screen readers.
Auto-generated from all reviews of this business. For reference only.I really like the AI tools feature, it helps me with editing my photos like removing background and erasing unwanted objects
Thank you for your review! Glad to hear that you liked the AI tools feature!
There was a mishap and I lost all of my work that I took days on for a final project in college, and they made accommodations to get my account back so I could download my work again. I would have failed the class if they didn’t do that. I am very grateful you all have such a great team!!
Thank you so much for sharing this — we're really glad we could help! We hope the rest of your project went smoothly, and good luck with your studies! 🎓
Hi Nathan, we appreciate your constant support! If ever you need any help, please feel free to reach out to us;)
The support helped my students and me. So far, this website demonstrates care and listens to its consumers.
Hi Charlette, thank you for taking the time to share a review and we appreciate your kind words! Let us know if you need anything else :)
Had issues at first with the site but the Customers Services were incredibly prompt and kind. Helped me out and came up with a solution. I am going to leave 4 stars for the initial issues I had with it but if I could just rate the customer experience I would give it 5.
Hi Olli, Thank you for taking the time to share your experience—we’re really sorry to hear how frustrating this has been for you. It’s definitely not the experience we want for our users. We understand your concerns around limitations, performance issues, and the output quality. This isn’t the intended workflow, and we’d really like to take a closer look at what’s happening on your account—particularly the loading issues, crashes, and AI credit usage. There may be ways we can help improve the output or troubleshoot the performance issues you’re facing. If you’re open to it, could you please reach out to us at [email protected] with your account details? Our team would be more than happy to assist and work through this with you. We truly appreciate your feedback—it helps us improve—and we’d really like the chance to turn this experience around for you.
When I had trouble accessing my account for a project, they were sure to go out of their way to help. Although it was a little difficult at first, they did help it what I needed. My advice is don’t be afraid to ask for help!
Hi Kayla, Thank you so much for your kind words—we really appreciate you taking the time to share your experience! 😊 We’re glad we could help you get back on track with your project! And we couldn’t agree more—never hesitate to reach out, we’re always here to help! 💙
I just love how nice the employees were when i lost my project. and they gave me more time for free and they were very generous and understanding. i love this company.
Thank you for your kind words, Elijah! Happy to hear that you're enjoying Piktochart!
I really enjoy using Piktochart to create various types of content. Piktochart works well for making reports, presentations, and social media graphics. The Piktochart interface is user-friendly, and the templates are great. I can create professional-looking designs with Piktochart, even though I don’t know much about design. I used to rely on Canva all the time, but now I primarily use Piktochart for this kind of work. Piktochart is my main choice for this. The support team at Piktochart is very friendly. They respond quickly when I need assistance. The free version of Piktochart has some limitations. Still, I'm satisfied with it. Piktochart is a good option for anyone who wants to create visual content quickly and easily.
Great to hear that you are enjoying Piktochart, Nabin!
customer support has been so quick in giving me a solution to my issue. the platform is also very easy to use and was able to test out the AI tool! good experience so far
Great to hear that, Alyssa! We appreciate your continued support :)
Excellent Customer Service, Fast responses, and App is very easy to navigate, My wife can use it from school works!
Great to hear that, Bryan! We appreciate your continued support :)
Great experience! Helps me a lot in working School presentations and infographics for our school programs. Easy to navigate, and good looking ready made templates.
Hi Rowelyn, that's great to hear! We appreciate you!
I love Piktochart! It’s simple to use, and their support team is super friendly, helpful, and quick to respond.
Appreciate your kind words, Rita!
Piktochart is super easy to use and makes creating professional visuals really fast. Their support team is also very helpful! I highly recommend it!
Great to hear about your experience on Piktochart, Lamita! We appreciate your continued support. :)
companies have glitches, and for the first time ever the download feature wasn't working. I reached out for support and Lamita said it was a system error. When I explained I had a deadline to get the creative out, she downloaded and emailed to me. Now THAT IS WHITE GLOVE Customer service.
Thank you for your kind words, Grant! This made our day and appreciate your kind patience during the short glitch. 🥹
Thank you so much, Caleb! We appreciate you. Feel free to reach out to us any time you need help!
I have been using Piktochart for more than 10 years, and it has consistently been an excellent tool. What I particularly appreciate is how the platform keeps evolving — they continuously improve features and regularly integrate new functionalities. The recent AI features, in particular, are very practical and genuinely useful in day-to-day work. However, what truly sets Piktochart apart is their outstanding customer service. Whenever something is unclear or goes wrong, their team responds quickly and effectively. A recent example says it all: I accidentally selected a business environment while I am a solo user, which resulted in an unexpected charge of nearly €700. As soon as I contacted them, they immediately understood it was a mistake and refunded the full amount without any hassle. That level of trust, understanding, and responsiveness is rare — and it reflects the true quality of the organization.
Thank you so much for your kind words! We appreciate you. Feel free to reach out to us any time you need help! 😊
Easy to use and produced a quality pamphlet rather than paying an advertising or printing firm to make one. We are a small company that doesn't need something complex or expensive to inform community members about our company and what we are working on.
Hi Deborah, great that you managed to produce high quality pamphlet with Piktochart! We hope to see more!
I had an issue with an assignment recently and the staff at Piktochart identified the issue and totally saved the day. The customer service I received today was genuine and absolutely stellar. Thank you so much!
The Piktochart team is always very responsive to questions, concerns and any issue that you need help on!
Thank you so much, Marilyn! We appreciate you. Feel free to reach out to us any time you need help!
I only wanted to use it to make an infographic for my school assignment. They did not make the policy clear that after the 7-day free trial, everything including the visual created is deleted. The price for me as a student is just too expensive to afford for. To clarify, my studies do not require me to frequently do up things like infographics or banners. While they did say that they sent emails to remind to subscribe, i was completely unaware that my work would be deleted.
Hi Tristin, Thank you for sharing your experience—we’re really sorry for the confusion and understand how frustrating this must have been. Just to clarify, if a workspace isn’t upgraded after the trial, the visuals are not deleted but locked, which means they can be accessed again once the account is upgraded. That said, we completely understand how this may not have been clear and how that could feel concerning. We’d really like to help you regain access to your work. Could you share your email address with us? We’ll take a closer look and see what we can do for you. Thanks again for your feedback—it truly helps us improve 💙
214 reviews matching
Viktor
Outrank
Faceless.video
Mureka
Julius
ACE Studio
3D AI Studio
micro1