Terrible and rude customer service
Terrible and rude customer service. Wanted to check the price difference for a return flight, however the customer service agent said that they were unable to do so because my departing flight departed. For context, my departing flight was more than a month ago, and I am looking to change my return flight. The reason they gave me was because my 'departed' flight have taken off, hence they can't change my returning flight dates which is supposed to be in 4 days. After that the agent just closed my chat box. Hello customer service? Issue 1 - I am planning to reschedule my flight to a month later. You are not able to help me with that? So you only provide a platform for me to book my flights but not to reschedule my flights? Issue 2 - Closing the chatbox on me when a general consensus have not been reached between 2 parties? Also I am pretty sure most customer service would have asked 'if there is anything they can help with' before closing the chatbox. PS; never once was I rude to the customer service agent, OR the AI chatbot that they have.