**A painful expensive and time consuming waste of effort**
**A painful, expensive and deeply frustrating experience** I had one of the worst customer experiences I have had with a SaaS product. I used Creatify.ai to create a professional B2B video and gave very clear instructions. The output repeatedly failed in ways that were not minor. Wrong voice, wrong speed, missing scenes, inconsistent branding, random logos, poor rendering decisions and repeated errors that were not aligned with the brief. The worst part was not just the product failing. It was the support experience afterwards. Creatify did credit me for some of the issues, but then continued to argue with me about how many credits had been used, whether the problems justified further credits, and whether I could have spent that much on the same production. I provided evidence, credit usage, transcript history and clear examples of what had gone wrong, but I was still made to feel as though I had to keep proving the obvious. At one point, their own process had already acknowledged errors that should not have been charged back to me, yet support still pushed back and asked for more proof rather than taking proper ownership. I was not asking for special treatment. I was asking not to be charged repeatedly for fixing mistakes created by the platform. For a tool selling itself as a way to save time and create polished content, this became the complete opposite. I lost time, credits, confidence and patience. The support felt defensive, inconsistent and far too focused on protecting credits rather than resolving the customer problem. I would strongly caution anyone using Creatify.ai for business-critical content. The product may be capable when it works, but when it goes wrong, the credit model and support process can make the experience extremely expensive and stressful. Based on my experience, I cannot recommend Creatify.ai.