This is a SCAM company
This is a SCAM company. Their returns and refunds policy is just blowing smoke. They are fake and should be avoided at all costs. They give the impression they are American but they are Chinese. The boots I wanted magically disappeared online in my size. It was replaced by a different looking shoe. I queried this as I thought it might be a loading issue in their IT , and thought it might work out. NO, it did'nt. I have boots I did'nt want and am tired of the email traffic back and forth. Their customer service is a joke. Don't ask for anyone senior to help with the issue, they don't exist. Laughably they have offered me a $10.00 refund, a $5.00 refund and then finally a $3.00 refund. Make that make sense.! I have done my dough, but want you to know , don't let it happen to you. They are SCAMMERS and should be avoided.