Misleading Billing and Hidden Fees
Misleading Billing and Hidden Fees I signed up for VASA on October 31, 2025, and was shocked to see I was charged $27.98 for the entire month of October, even though I only had service for one day. I was also charged for the month of December even when membership was cancelled on December 1st. On top of that, they billed me $55 for an annual fee, despite my membership lasting only from October 31 to November 1. They advertise “no sign-up fee”, but sneak in a $55 annual fee. When I asked to have it removed since I only had one month of service, they told me it was for all of 2025, which makes no sense given I joined at the end of the year. I understand paying for November and even a cancellation fee, but charging for a full month and a full year when I barely used the service is unacceptable. This feels misleading and greedy. If you’re considering joining VASA, be very careful about their billing policies—they do not prorate fees and will charge you for services you didn’t receive.