No monthly statements
They gladly gave me a loan. It's taken out of my checking account automatically. They can send me letters saying I've been pre-approved for a loan, BUT to date I have not received anything in the regular mail or by email telling me what is owed on my loan or a monthly statement. Tried to set up an online account with them and all I get is a run around. When my loan is finally paid off I'm done with this company.